Garage Door Repairs - Questions & Answers

Q. Can you give me a ballpark figure on what it will cost to replace my springs?

A. The springs range in price between $44 and $88 for extension springs and $88 to $148 for torsion springs.

Q. Do I have to be home while my door is being serviced?

A. We prefer that the homeowner is present during the service. Our technicians are available around the clock for your convenience.

Q. What type of warranty do you have on your work?

A. We have warranties from 30 days to 3 years, depending on the work that is done.

Q. I think I need a new motor.

A. Depending on how old it is is we can usually fix your opener for a faction of the cost of installing a new one.

Q. How long does a service call usually take?

A. Most service calls last between 15 and 45 minutes.

Q. My remotes aren't working but my wall button is fine.

A. You are having receiving problem and the circuit board may need to be replaced.

Q. I have to hold my wall button down for the garage door to shut all the way down and my remotes won't work at all.

A. There is probably a short in your infrared eye beam sensors. Check if the lights are lit on both eyes.

Q. How long do garage door springs usually last?

A. Garage door springs are rated by cycles. One cycle equals the door going up then down one time. Most companies use springs rated for 5,000-10,000 cycles, so on average 5-7 years. We use high-grade steel springs rated for 25,000-50,000 cycles, so on average they last between 10-15 years.

Q. My opener is making a grinding noise and won't open.

A. Your main drive gear in your opener has stripped out and needs to be replaced. However, this is only a symptom of your problem. They make the gears out of plastic, so if your door is locking up somewhere and is putting too much strain on the opener it will strip that gear out instead of burning up you motor. So after replacing the gear we need to find out what is locking up on your garage door that's causing strain on the gear.